Secure and Rewarding Gift Card Purchases
At CY.SEND, your security is our top priority. We've created a tiered system to protect you from fraud while enhancing your shopping experience. As you move up the tiers, you'll enjoy higher monthly spending limits, exclusive promotions, greater rewards, and superior customer support.
This page outlines our Gift Card Purchase Tiers, how to advance through them, the required verifications, and the benefits each tier offers. By understanding these tiers, you can make informed decisions and fully enjoy all the services we offer.
How to Advance Tiers
To advance through the tiers and unlock greater benefits, you need to meet specific qualification criteria and complete the required verifications.
For Payments Secured with OTP
If your payments are secured by an OTP, you can advance tiers without waiting periods between payments.
For Payments Not Secured with OTP
If your payments are not secured by an OTP, you must wait the specified waiting period between each payment to progress to the next tier.
Gift Purchase Tiers
| Feature | Starter (Tier 1) | Explorer (Tier 2) | Advancer (Tier 3) | Elite (Tier 4) | Prestige (Tier 5) |
|---|---|---|---|---|---|
| Monthly Usage Limits | $100/month | $200/month | $400/month | $700/month | $1000/month |
| Geography | Must be in allowed countries | Must be in allowed countries | Must be in allowed countries | Must be in allowed countries | Must be in allowed countries |
| Payment Required | $25 | $100 | $300 | $500 | $1’000 |
| Waiting Period (if no OTP*) | - | 7 days since first payment | 7 days since first payment | 14 days since first payment | 30 days since first payment |
| Required Verifications | Verified Email | All previous verifications, Verified Phone Number | All previous verifications, Enable Two-Factor Authentication (2FA) and Photo ID | All previous verifications, Verified Payment Method | All previous verifications, Verified Address |
| SND Point Expiry | 1 Year | 1 Year | 1 Year | 1 Year | 1 Year |
| Promotions | Basic promotions | Standard promotions | Exclusive promotions | Premium promotions | Bespoke deals |
| Cashback Club Enabled | Yes | Yes | Yes | Yes | Yes |
| Cashback Club 10X Multiplier** | Yes | Yes | Yes | Yes | Yes |
| Anonymous Gifting | Yes | Yes | Yes | Yes | Yes |
| Customer Support | Basic Support | Basic Support | Priority Support | Premium Support | VIP Support |
* If your payments are secured with an OTP (One-Time Password) — such as those provided by American Express SafeKey, Mastercard SecureCode , or Visa 3D Secure—you can progress to the next tier without any waiting periods between payments.
** Cashback Club 10X Multiplier indicates that you receive 10 times more rewards with the Cashback Club subscription.
Verification Requirements Explained
Verified Email
Ensures you have a valid email address for account communications.
Verified Phone Number
Required from Tier 2 upwards for added security and account recovery options.
Verified Photo ID
Required from Tier 3 upwards to confirm your identity and protect your account.
Enable Two-Factor Authentication (2FA)
Enhances account security by requiring a second form of verification, mandatory from Tier 3.
Verified Address
Required from Tier 4 upwards to confirm your billing address and comply with regulatory requirements.
Verified Payment Method
Required at Tier 5 to ensure the payment method used is valid and authorized, adding an extra layer of security.
Why These Tiers Matter
Security Enhancement:
Higher tiers require additional verification, enhancing the security of your transactions and protecting your account.
Increased Benefits:
As you move up tiers, you unlock greater usage limits, exclusive promotions, and enhanced support.
Customized Experience:
Higher tiers offer personalized promotions and VIP support, tailoring the experience to your needs.
Rewards and Savings:
Enjoy increased rewards with the Cashback Club and exclusive promotions that provide significant savings.
Your Experience Matters
At CY.SEND.com, we strive to balance robust security measures with a smooth and enjoyable shopping experience. Our tiered system ensures that as you engage more with our platform, you receive enhanced benefits and support tailored to your needs.
Stay Secure with CY.SEND
Your safety and satisfaction are our priorities. By understanding and adhering to these guidelines, you help us maintain a trustworthy and reliable platform for all your gifting needs.
Need Assistance?
If you have any questions or need assistance with the verification process or understanding the tiered system, our customer support team is here to help:
Thank you for choosing CY.SEND. We are committed to providing you with a secure and pleasant gifting experience.
