Frequently Asked Questions
Everything you need to know about using CY.SEND.
Browse the answers below to find quick solutions and helpful guidance about our services.
Turn your purchases into value with SND — CY.SEND’s loyalty currency. Earn SND every time you shop and get 10× more when you join the Cashback Club.
Sending money internationally with CY.SEND is simple and secure.
Choose the country, select the service you need, enter the required details, and complete the payment.
Your recipient will receive the transfer instantly or within a few minutes, depending on the service.
CY.SEND accepts a wide range of global payment methods, including major credit and debit cards, digital wallets, and local payment options (availability depends on your country).
During checkout, all available methods for your region will be displayed.
Most CY.SEND transactions are processed instantly.
In some cases, depending on the provider or country, it may take a few minutes to complete.
If additional verification is required, you will be notified during the process.
If your payment fails, first check that your card or payment method has sufficient balance and is authorized for online international transactions.
You can also try a different payment method.
If the issue continues, contact our support team—we’re always here to help.
If you’re experiencing issues accessing your account or using two-factor authentication (2FA), here are some common situations that may help:
• You changed or lost your phone
• You reinstalled your authenticator app
• Your device time is not synced correctly
• You’re having trouble logging in or entering a valid 2FA code
If you are not logged in, you will be asked to log in first.
After login, you’ll be redirected to the 2FA activation page.
https://www.cysend.com/profile?page=security
Once 2FA is enabled, you’ll be able to continue using your account securely without interruptions.
Still need assistance?
Need help with a personal order?
View your purchases, track status, or contact support for an order.
Business or merchant question?
For integrations, bulk orders, or managing business rewards.
CY.TALK SWITZERLAND S.A.
7 Place du Rondeau
1227 Carouge Geneva Switzerland