Cookies Policy
CY.SEND Digital Platform
Table of Contents
1. Introduction
1.1 Policy Scope
Our use of cookies is governed by our **ISO/IEC 27701:2019** certified Privacy Information Management System (PIMS), which ensures that all personal data collected through tracking technologies is handled in accordance with applicable privacy laws and our documented privacy governance framework.
This Cookies Policy explains how CY.TALK SWITZERLAND S.A. ("CY.SEND", "we", "us", "our") uses cookies and similar tracking technologies on our website, www.cysend.com. This policy should be read in conjunction with our Privacy Policy, which provides more detail on our data processing practices.
1.2 Consent
By using our website, you consent to the use of cookies in accordance with this policy. When you first visit our website, you will be presented with a cookie banner requesting your consent for non-essential cookies.
Related Policies: This Cookies Policy is part of our legal framework. See also our Website Terms of Use, Service Terms, Privacy Policy, and Cashback Club Terms.
2. What Are Cookies?
Cookies are small text files that are placed on your device (computer, smartphone, tablet) when you visit a website. They are widely used to make websites work more efficiently, as well as to provide information to the website owners.
Cookies can be:
Session cookies: Deleted when you close your browser
Persistent cookies: Remain on your device for a set period of time
3. How We Use Cookies
We use cookies for several purposes:
To operate our website: Some cookies are essential for the website to function correctly, such as maintaining your session and keeping you logged in.
To improve your experience: We use cookies to remember your preferences (like language and currency) so you don't have to re-enter them each time you visit.
For analytics: We use cookies to understand how visitors interact with our website, which pages are most popular, and where our traffic comes from. This helps us improve our website and services.
For marketing: We may use cookies to deliver relevant advertising to you and to measure the effectiveness of our marketing campaigns.
4. Types of Cookies We Use
| Category | Purpose | Examples |
|---|---|---|
| Strictly Necessary | Essential for you to browse the website and use its features, such as accessing secure areas. Without these cookies, services like shopping carts and e-billing cannot be provided. | Session ID, Authentication, Security |
| Performance & Analytics | Collect information about how you use our website, like which pages you visited and which links you clicked on. None of this information can be used to identify you. | Google Analytics, Hotjar |
| Functionality | Allow our website to remember choices you have made in the past, like what language you prefer, what region you would like, or your login details. | Language preference, Currency selection, User login |
| Marketing & Advertising | Track your online activity to help advertisers deliver more relevant advertising or to limit how many times you see an ad. | Google Ads, Facebook Pixel, LinkedIn Insight Tag |
5. Third-Party Cookies
In addition to our own cookies, we may also use various third-parties' cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on. These third-party services have their own privacy policies and may use your information for their own purposes.
Key third parties and tracking technologies include:
Google Analytics (GA4): For website analytics and usage statistics
Google Ads: For advertising and remarketing
Google Tag Manager: For managing and deploying tracking scripts
Cloudflare Browser Insights: For real user monitoring (RUM) and performance analytics
Sentry: For error tracking, issue resolution, and session monitoring
MaxMind: For geolocation and browser fingerprinting to prevent fraud
Payment processors: Stripe, PayPal, Neteller, Skrill, and bank payment processors may set cookies necessary for secure payment processing and fraud detection
Other service providers: We may use additional third-party services from time to time that set their own cookies. Where this occurs, these services are governed by their own privacy policies.
6. Your Cookie Choices
6.1 Cookie Consent Banner
When you first visit our website, you can choose which types of non-essential cookies to accept or reject through our cookie consent banner. Your preferences will be saved for future visits.
6.2 Browser Settings
Most web browsers allow you to control cookies through their settings. You can set your browser to block cookies or to alert you when cookies are being sent. Please note that if you block all cookies (including essential cookies), you may not be able to access all or parts of our site.
Find out how to manage cookies on popular browsers:
6.3 Opt-Out Tools
You can also opt-out of third-party analytics and advertising cookies by using the opt-out tools provided by these services, such as the Google Analytics Opt-out Browser Add-on.
7. Changes to This Policy
We may update this Cookies Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on our website and updating the "Last Updated" date.
8. Contact Information
Questions About Cookies?
For all inquiries including customer support, business inquiries, legal matters, and data protection requests, please visit our Contact Us page.
