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Payments

How can I pay for a product?

We support 305 payment methods from the whole world. We accept many different payment types: E-wallets, direct bank transfers, prepaid cards, credit cards, and gift cards, etc. Check the accepted payments list for your country.

Why did my payment fail?

There can be a few reasons why your payment failed: there is not enough money on your payment method, or if your payment method does not correspond to bank card usage conditions or PayPal usage conditions.
Here are some reasons why your payment with bank card may fail:
- Your card is not activated. Make sure your bank card is activated for online purchases. Card activation takes several minutes. Contact your bank to have your card activated.
- Your internet payment limit is lower than your order amount. To increase the limit, contact your bank.
- Your bank card balance is insufficient. Make sure you have enough funds on your bank card to pay for your order.

Which bank cards does cysend.com accept for payments?

Cysend.com accepts the following bank cards: Visa (verified by Visa), MasterCard (MasterCard SecureCode), and Maestro.

What is 3D secure?

3D Secure is an anti-fraud system that your card issuing bank activates upon your request to secure all your online transactions. You will have to choose a password, and this password will be necessary for each online transaction. If your bank card is not 3D secure enabled, you should contact your card issuing bank.

How to activate 3D Secure?

You should contact your card issuing bank and ask them to enable it. Alternatively you can activate 3D Secure by signing up to Verified by Visa or registering your bank card for MasterCard SecureCode.
Click here for Verified by Visa.
Click here for MasterCard SecureCode.

What is the difference between bank card CVV and 3D Secure code?

CVV (or CVC) code is a three digit code printed on the back of your bank card. 3D Secure code is a code that you chose or that is provided by your card issuing bank adding a supplementary level of security for your online transactions.

Can you refund/cancel my payment?

Depending on the payment method you used, it might take from fifteen days up to thirty days. For certain payment methods the refund cannot be done (for example, gift cards, prepaid cards, etc.)
Note that once a mobile top up is executed, it cannot be refunded.

Where can I find the payment receipt?

To find your payment receipt, follow the steps below:
- login to your account on cysend.com
- select menu "Order history"
- select the transaction
Click "Print invoice" to print out the invoice.

I want to top up a mobile phone but I see the message “You have reached your limit”.

If you see the message “You have reached your limit”, retry to top up later (for example, next day or in several days) or you can contact us.

How can I use another bank card?

You may purchase any of 589 products on cysend.com using several bank cards.

What currencies are accepted for payments?

cysend.com supports 124 different currencies for payments. There can be currency conversion. Your payment method may convert the amount of transaction from your local currency into the oder currency at a foreign exchange rate.

Where can I track the status of my order?

You can track the status of your order from your profile. Follow the steps below:
- login to your account on cysend.com
- select menu "Order history"
- click on the transaction.
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