Why sometimes do I need to provide identification documents to cysend.com?

cysend.com offers mobile recharge and online payments to customers worldwide. For security reasons we are sometimes required to ask from our customers certain identification documents that will confirm the true and non-fraudulent nature of the payments.

How to verify my ID document?

Click here for detailed instructions.

How to verify my bank card?

To verify your bank card follow the steps below:
- Login to your cysend.com account.
- Go to Bank Card verification page and follow the instructions on the page.
- Click here for detailed instructions.
- To verify a virtual bank card, make a screen-shot of the statement of account and the payment to CY.TALK SWITZERLAND. Hide all digits of your bank card except last four. Your name and last name, last four digits of your bank card, URL of the page must be visible on the screen-shot. As soon as we receive the document, we will authorize your transaction unless further checks are required.
- After the photo of the document has been submitted, it will be reviewed by our team. The confirmation of verification will be sent to the email indicated in cysend.com account.

I need help in verifying my home address

To verify your home address, follow the steps below
- Login to your cysend.com account
- Go to Address verification page and follow the instructions on the page
- Accepted documents for address verification: utility bills (for gas, water and sewage, fixed phone line, home internet and others) or address proof on government issued document or certificate
- The document date must be not older than 3 months and contain your name and last name as in your cysend.com account
- Enter your billing address in Latin characters. The billing address must match the country of your account registration. If you cannot find the address, contact us and send us the address that you would like to add.
- After your address is approved you will receive the email confirmation.

How to add billing address?

- To add your billing address visit the page
- In this page you will be asked to write your home address in Latin characters, and when ready click Save.

-If the address cannot be found in address bar, contact us and send us the address you would like to enter.
- After your address is approved you will receive the email confirmation.