Help with mobile phone top up
How to successfully top up on cysend.com?
- Login to your account or create an account on cysend.com
- Use Search page
- Enter the name of product that you want to buy
- Select product
- Select value
- Press "Buy for myself" if you want to send the product to your phone or email
- Press "Send to a friend" if you want to send the product to your friend's phone or email
- Type beneficiary mobile phone number or email
- Press "Checkout"
- Select payment method
- Press "Checkout"
- After the successful purchase you will receive an email confirmation.
Why did my mobile top up fail?
I topped up a wrong number/account, can the top up be cancelled?
Is there a fee for top up?
I did not receive the top up
If the top up is successful and the mobile number is correct, but the amount still has not come to your mobile account, use this guide to find your top up:
1. Login to your cysend.com and go to Top ups list
2. Select the order and click on View details.
3. Look for "reference number". Note: some mobile operators do not provide reference numbers. In this case contact us.
4. Contact mobile operator providing this reference number.
If you purchased a top up in form of PIN code, use this guide to find your top up:
1. Login to your cysend.com and go to Top ups list
2. Select the order and click on View details.
3. Look for "Prepaid code number".
4. Use this prepaid code number to top up the phone number. The usage instruction can be found in email receipt of the order or here
In some cases the top up is delivered to the mobile phone number, but the amount will not be reflected on the balance:
- there was negative balance on the mobile number before the top up;
- there are limitations by mobile operator for the amount of top up to this particular number;
- the amount was used to cover your monthly package or plan.
In such cases contact mobile operator for more details.
Can I top up fixed mobiles from cysend.com?
Can I buy mobile bundles?
How fast is the mobile phone top up from abroad?
What is the minimum and maximum top up value?
I have recharged my family's mobile phone, how can I make sure that they received the airtime?
Can I top up a mobile phone if it is powered off?
Is CY.SEND top up service compatible with all mobile phones or models?
Why should I send airtime to my family's mobile phone?
Can I top up an iPhone?
Can I top up my Skype account?
Will my family receive a PIN code or you will directly credit their mobile?
If you purchased a top up in form of PIN code, use this guide to find your top up:
1. Login to your cysend.com and go to Top ups list.
2. Select the order and click on View details.
3. Look for "Prepaid code number".
4. Your family should use this prepaid code number to top up the phone number. The usage instruction can be found in email receipt of the order or here.
I recharged a mobile phone from cysend.com. How can I make sure that the top up was received?
To check the status of your Order online, click here. You can also check top up details in Order history from your account, go to menu Top ups.
For all questions contact the mobile operator directly, providing the operator reference number from the order.
How many times can I top up the same mobile phone number?
How can I buy a mobile top up from Brazil?
I send a top up to my family's mobile in Senegal. Can the money I sent be used to top up another mobile of the same mobile operator?
I fail to top up my family's mobile though I am sure the number I enter is correct.
How can I pay for mobile airtime with my CY.SEND Reward Card?
Follow the steps below:
- Login to your account OR create an account on cysend.com
- press "Redeem my CY.SEND Reward Card"
- Select CY.SEND Reward Card
- enter your 16-digit CY.SEND Reward Card number
- press "Apply to your balance"
The entire CY.SEND Reward Card amount will be added to your balance. You can then use your CY.SEND balance during the checkout.
How to purchase one of 38'832 products on cysend.com using your CY.SEND Balance.
Follow the steps below:- login to your account on cysend.com. Your CY.SEND balance is displayed in the top right corner of the page.
- Use Search page
- Enter the name of product that you want to buy
- Select product
- Select value
- Press "Buy for myself" if you want to send the product to your phone or email
- Press "Send to a friend" if you want to send the product to your friend's phone or email
- Type beneficiary mobile phone number or email
- Press "Checkout"
- Select CY.SEND balance as payment method during checkout
Note: if CY.SEND balance doesn't cover the total order charge, you can select an additional payment method to pay the difference.
- Press "Checkout"
- Complete your payment
- After the successful purchase you will receive an email confirmation.