How to successfully top up on cysend.com?

It is very simple to buy products on cysend.com. Follow the steps below:
- login to your account OR create an account on cysend.com
- select country or territory, select category and product
- type a beneficiary account or mobile phone number
- press "Next"
- select a top up amount
- select a payment method
- press "Next"
- press "Buy now".

Why did my mobile top up fail?

There are a few factors that would make your mobile top up fail. Some of them are definitive: like the number or account you are trying to recharge is wrong, you selected a wrong mobile operator, destination number is not in accepted mobile operators list; and some are just network issues, for example, the destination number has exceeded its daily recharge limit, etc.

I topped up a wrong number/account, can the top up be cancelled?

No. Sending a mobile top up is a one way operation, once it is executed the mobile operator or service supplier will not reverse it. Check and re-check the mobile number or account before sending the top up. Providing a correct mobile number or beneficiary account is the customer’s responsibility.

Is there a fee for top up?

Yes, you incur service fees that depend on the product you buy, the exchange rate and the payment method you use.

I did not receive the top up

There are a few factors why your top up is not received. Some of them can be definitive: the mobile number was typed incorrectly and it was sent successfully to another mobile.
If the top up is successful and the mobile number is correct, but the amount still has not come to your mobile account, use this guide to find your top up:

1. Login to your cysend.com and go to Top ups list
2. Select the order and click on View details.
3. Look for "reference number". Note: some mobile operators do not provide reference numbers. In this case contact us.
4. Contact mobile operator providing this reference number.

If you purchased a top up in form of PIN code, use this guide to find your top up:

1. Login to your cysend.com and go to Top ups list
2. Select the order and click on View details.
3. Look for "Prepaid code number".
4. Use this prepaid code number to top up the phone number. The usage instruction can be found in email receipt of the order or here

In some cases the top up is delivered to the mobile phone number, but the amount will not be reflected on the balance:

- there was negative balance on the mobile number before the top up;
- there are limitations by mobile operator for the amount of top up to this particular number;
- the amount was used to cover your monthly package or plan.
In such cases contact mobile operator for more details.

Can I top up fixed mobiles from cysend.com?

Yes. You can reload fixed phones in many countries.

Can I buy mobile bundles?

Yes. You can buy bundles proposed by mobile operators, for example, SMS+Gb+Minutes, social media MB, international or local calls minutes, additional data packs, and many other combinations. Just select the country and mobile operator that you want to top up.

How fast is the mobile phone top up from abroad?

Recharging a mobile phone is very fast and the result is immediate.

What is the minimum and maximum top up value?

The minimum and maximum top up values are different depending on the mobile operator and are set by the mobile operators. When you purchase a mobile top up you will see the range of top up values.

I have recharged my family's mobile phone, how can I make sure that they received the airtime?

If the top up was successful, you will receive a confirmation email with operator reference number. This means that the top up was delivered to the recipient.

Can I top up a mobile phone if it is powered off?

Sure, you can. The top up will be delivered when the phone is turned back on. This is also valid in case if the mobile phone is out of reach.

Is CY.SEND top up service compatible with all mobile phones or models?

Yes, our service should work on all brands and models of mobile phones.

Why should I send airtime to my family's mobile phone?

Just to make them a small gift. The amount is not important; important is that you care about your family. Very often mobile airtime is the best way to send a small aid to your family.

Can I top up an iPhone?

Yes, you can send credits to iPhone or Android, or to any other smartphone with a prepaid SIM-card.

Can I top up my Skype account?

Yes. Skype accounts top up is available for some countries. For example, you can recharge Skype in the USA.

Will my family receive a PIN code or you will directly credit their mobile?

Depending on the mobile operator you can directly top up their mobile phone or send them a PIN code. When you purchase a PIN code it can be sent to your family's email address directly, just enter it during the checkout.
If you purchased a top up in form of PIN code, use this guide to find your top up:

1. Login to your cysend.com and go to Top ups list.
2. Select the order and click on View details.
3. Look for "Prepaid code number".
4. Your family should use this prepaid code number to top up the phone number. The usage instruction can be found in email receipt of the order or here.

I recharged a mobile phone from cysend.com. How can I make sure that the top up was received?

Once your top up is processed you will receive a confirmation with details by email.
To check the status of your Order online, click here. You can also check top up details in Order history from your account, go to menu Top ups.
For all questions contact the mobile operator directly, providing the operator reference number from the order.

How many times can I top up the same mobile phone number?

As many as you want. As soon as the top up is validated the mobile of the other party is credited. Sometimes mobile operators put limits to the number of daily recharges a mobile number can receive. Contact them directly for more details.

How can I buy a mobile top up from Brazil?

Cysend.com accepts payments for mobile airtime from customers in Brazil. You can use Boleto Bancario, Banco do Brasil, Bradesco, Itau and other payment methods to checkout.

I send a top up to my family's mobile in Senegal. Can the money I sent be used to top up another mobile of the same mobile operator?

Yes, the receiving party can send this money again. But sometimes the operator charges a fee for a new transfer.

I fail to top up my family's mobile though I am sure the number I enter is correct.

The top up may fail if the number that you are trying to top up is post paid. If your family uses a postpaid tariff (payment at the end of the month) choose in our catalog the mobile operator with Postpaid mark.

Can I top up mobile phone from my Android smartphone or tablet?

Yes. Download CY.SEND mobile top up application for free on Google Play, Huawei AppGallery, Amazon Appstore.

How can I pay for mobile airtime with my CY.SEND Reward Card?

You can instantly top up prepaid mobile phones using your CY.SEND Reward Card from cysend.com.
Follow the steps below:
- login to your account OR create an account on cysend.com
- press "Redeem my CY.SEND Reward Card"
- select CY.SEND Reward Card
- enter your 16-digit CY.SEND Reward Card number
- press "Apply to your balance"
The entire CY.SEND Reward Card amount will be added to your balance. You can then use your CY.SEND balance during the checkout.

How to purchase one of 25'365 products on cysend.com using your CY.SEND Balance.

Follow the steps below:
- login to your account on cysend.com. Your CY.SEND balance is displayed in the top right corner of the page.
- select country or territory to top up
- select category and product
- type a beneficiary account or mobile phone number
- press "Next"
- select a top up amount
- select the CY.SEND balance as payment method during checkout
Note: if CY.SEND balance doesn't cover the total order charge, you can select an additional payment method to pay the difference.
- press "Next"
- press "Buy now".

Can I transfer the mobile balance from one phone to another?

Yes, there is a simple utility for your Android smartphone which you can use to monitor mobile phones balances and transfer balance from one phone to another. Download from Play Market.