What is CY.SEND Reward Card?

CY.SEND Reward Card is a prepaid card to buy credit for phones, pay bills and buy gift cards in 256 countries & territories. CY.SEND Reward Cards come in different face values depending on the currency.

Why there is zero balance on my CY.SEND Reward Card?

There can be only one reason why you have zero balance on your CY.SEND Reward Card: you already added it to your CY.SEND balance. Such top ups are shown in your Order history as “Gift Card claim”.

Where do I buy a CY.SEND Reward Card?

CY.SEND Reward Cards can be purchased in authorized locations all over the world. Contact us for more information.

My CY.SEND reward card is limited to one country or certain products.

Yes, you have a CY.SEND rewards account. Reward cards are usable for certain types of products and from limited to certain countries. They can only be used to purchase the gift cards, mobile top up, mobile data top up listed in the account. If the CY.SEND REWARDS account balance is not sufficient it is possible to add more funds using any of the payment methods, we support

The balance of my CY.SEND reward card is not sufficient to buy a top up.

Simply pay the difference using with any of our supported payment methods.

I have a CY.SEND reward account but it is locked to a country. How do I buy digital products from other countries?

Simple: create a new account and the rewards accounts are specific to certain type of promotions.

What is a prepaid code?

Prepaid code is a PIN code you will receive on your email with the usage instructions.

I received a prepaid code, how do I use it?

To use your prepaid code, read the usage instructions or contact the mobile operator or PIN code issuer directly to get more information.

Where is my digital prepaid (PIN) code?

After the purchase the digital code will be sent to the email you entered during the checkout. The prepaid codes will usually be sent within minutes, however in some cases, top ups are subject to verification checks, so there may be a delay in sending you an email.
You can also find your prepaid code in your Orders History.

My digital prepaid code does not work.

If you are having problems redeeming your code, please follow these steps.
- Check that you have entered the code correctly.
- Check that the code provider is not having any system issues.
- Make sure that you are trying to redeem the code in the correct location.
Please be aware that most codes cannot be redeemed until the release date.

Can I return the PIN code I bought?

No, PIN codes purchases are non-refundable. Read our Terms & Policies for more information.