CY.SEND: Send money to mobile phones on LinkedIn

Frequently Asked Questions about mobile phone number top up

Answers to common mobile top up questions

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How can I top up my mobile?
How can I use Cysend.com?
What is the difference between Cysend.com and the other online top up services?
What is the minimum and maximum top up value?
How fast is the top up?
Common reasons for top up to fail.
Why should I top up my family's mobile phone?
Which currencies do you accept for payments and for top up?
How can I pay for the top up?
Why is it better to register?
I topped up a mobile phone from cysend.com but I have not received an SMS confirming it. How can I make sure that the top up was made?
How can I contact you to report a problem or to give suggestions?
Will my family receive a validation code or you will directly top up their mobile?
I have topped up my family's mobile phone, how can I make sure that they have received the money?
Where can I purchase Ukash vouchers?
I am Chinese and I live in France; can you explain me why top up is sold more expensive in France than in my country?
How many times can I top up the same mobile phone number?
I send a top up to my family's mobile in Senegal. Can the money I sent be used to top up another mobile of the same mobile operator?
I top up the same number often, but why sometimes I have to retry it a few times?
I have received the SMS. But what are the guarantees that my family's mobile phone has been topped up?
I fail to top up my family's mobile though I am sure the number I enter is correct.
How to be kept up-to-date about deals, time limited offers and new products?
In which countries and with which mobile operators can I top up mobile phones?
I have a 10.00 €uros Ukash Voucher and I just used for a 9.00 €uros topup. What can I do with the remaining €uros?
How do I top up the mobile phone of my family abroad?
I lost my password, what to do?
How can I see the history of my top ups?
Is there a fee for the top up?
Can I top up an iPhone?
How will I know if the mobile phone I topped up was really credited?
Are there any discounts or promotions?
How long does it take for the mobile phone to be credited via Cysend.com?
Is your top up service compatible with all mobile phones or models?
Can I top up a mobile phone if it is powered off?
Do I have to be registered in order to make a mobile top up?
For how long is my account valid?
Can I top up my Skype account?
Is it possible to top up a Cubacel prepaid mobile when the SIM card is outside of Cuba (roaming)?
Will my Cubacel prepaid card recieve the top up when my phone is off or out of network?
Can my Cubacel prepaid SIM card benefit form promotions when it is out of Cuba (roaming), phone is off or out of coverage?
Do the Cubacel promotions extend the life of my prepaid SIM card the way a normal top up does?
How do I validate my mobile number on cysend.com?
I did not receive my SMS code to verify my mobile phone number, how can I verify it?
Why do I see a message telling me I am blacklisted when connecting to cysend.com?
Is there a way to unblacklist me faster?
How to successfully top up on cysend.com?
I want to send top up to Cuba, can you tell me how to write the Cubacel number in international format?
Why do I need to give my mobile phone number?
Can I use credit sent from cysend.com to send SMS messages?
Can I pay with my credit card on cysend.com for mobile top up?
Which Credit cards does cysend.com support to purchase mobile top up cards?
What is 3D secure?
Why do I need to have a 3D Secure card to pay on cysend.com?
My credit card is not 3D secure enabled, how does the verification process work? How can I use it to purchase mobile top up cards?
How to activate 3D Secure?
How often I can use my credit card to purchase mobile top?
Can I add credit to my cysend.com account using my credit card for a later top up?
I want to use another credit card to top up mobile phones from cysend.com, can I delete my current credit card from my cysend.com account?
Why sometimes I need to provide identification documents to cysend.com?
What is the difference between credit card CVV and 3D Secure code?
I topped up a mobile phone during top up promotion, but the bonus was not received.
I topped up a wrong mobile phone number, can the top up be cancelled?

1. How can I top up my mobile?

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Enter the mobile number you wish to top up, select the amount you want to top up, give your mobile number and your email to receive confirmation that top up was successful. A simple way to directly send money to mobile phones. We do not send any code by SMS. The top up is immediate, no code to send by SMS and no useless hassles. Check often the country coverage as it increases regularly. With Cysend.com you can top up online prepaid mobile phone in 82 countries and to 189 mobile operators.

2. How can I use Cysend.com?

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It is really easy. You need to have one of accepted payment methods and to be sure that the number you want to top up is a prepaid mobile number and is in the accepted mobile operators list. Once we have topped up the other party’s mobile, you will receive email and SMS confirmations.

3. What is the difference between Cysend.com and the other online top up services?

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The top up is immediate, no code to send by SMS and no useless hassles. Check often the country coverage as it increases regularly. With Cysend.com you can top up online on prepaid mobile phone in 82 countries and to 189 mobile operators.

4. What is the minimum and maximum top up value?

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The minimum and maximum values are different by mobile operator and set by the mobile operators; see the partner mobile operators for more information.

5. How fast is the top up?

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Topping up a mobile is very fast and the result is immediate.

6. Common reasons for top up to fail.

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There are a few factors that would make a top up to fail. Some of them are definitive; like the number you are trying to top up is wrong, destination number is not in our accepted mobile operators list or it is not a prepaid contract, and some are just network issues, for example, the destination number has exceeded his daily top up limit,...

7. Why should I top up my family's mobile phone?

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Just to make them a small gift. The amount is not important; important is that you care about them. Very often credit top up is the best way to send a small aid to your family.

8. Which currencies do you accept for payments and for top up?

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We accept many different currencies types, see the accepted currencies. The top ups are done in the mobile operator currency; see the mobile operator currency table. The exchange rates are updated regularly, see the exchange rate table.

9. How can I pay for the top up?

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We accept many different payment types, see the accepted payment types.

10. Why is it better to register?

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First, to benefit from our limited time offers. Once you are registered you will have a phone book in which you can save all the numbers you top up, making the top up process faster, no need to remember all the mobile numbers of everyone! Just select them from your phone numbers list! Topping up is faster and you say bye to typos in mobile numbers!
You will have access to your top up history and a statistics page to monitor your expenses.

11. I topped up a mobile phone from cysend.com but I have not received an SMS confirming it. How can I make sure that the top up was made?

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Make sure that you are using a mobile phone, not a landline phone, as well as that your mobile phone number was written in the international format: +country code-operator code-number. Make sure that your mobile phone is switched on. If you still do not receive the SMS confirmation, do not hesitate to contact us.

12. How can I contact you to report a problem or to give suggestions?

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If you can’t find the answer you are looking for in our FAQ, you can contact us using the contact form on ask for help page. Your feedback and suggestions are always welcome. To make a suggestion use the feedback page.

13. Will my family receive a validation code or you will directly top up their mobile?

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We do not send any codes to your family, but directly top up their mobile phone. As soon as they receive a confirmation SMS from us they can check their credit and make sure that the phone was refilled.

14. I have topped up my family's mobile phone, how can I make sure that they have received the money?

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During the top up process we ask you for your own mobile number as well as your email address. If the transaction succeeds or fails you will receive a confirmation SMS as well as an email.

15. Where can I purchase Ukash vouchers?

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Ukash is an international prepaid payment provider. You can use your Ukash voucher to top up mobile phones. Ukash is available almost everywhere; go to www.ukash.com to see where you can purchase vouchers.

16. I am Chinese and I live in France; can you explain me why top up is sold more expensive in France than in my country?

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We also have costs to deliver the top up. Our service is to offer you the possibility to top up mobiles phone in China from any country using our website.

17. How many times can I top up the same mobile phone number?

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As many as you want. As soon as the transaction is validated the mobile of the other party is credited. Sometimes mobile operators put limits to the number of daily top ups a mobile number can receive.

18. I send a top up to my family's mobile in Senegal. Can the money I sent be used to top up another mobile of the same mobile operator?

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Yes, the receiving party can send this money again. But sometimes the operator charges a fee for a new transfer.

19. I top up the same number often, but why sometimes I have to retry it a few times?

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It happens that the mobile phone is out of the zone covered by the operator or the server is under maintenance so the top up does not succeed.

20. I have received the SMS. But what are the guarantees that my family's mobile phone has been topped up?

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When you receive the SMS it means that the mobile operator sent us the code confirming that your family's mobile had been topped up.

21. I fail to top up my family's mobile though I am sure the number I enter is correct.

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If your family uses a Post-paid tariff (payment at the end of the month) it's impossible to top up this mobile phone. With our service you can top up only mobiles with pre-paid tariff.

22. How to be kept up-to-date about deals, time limited offers and new products?

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Sign up using your email or your mobile phone number. You will regularly receive our new offers and always be among the first informed. You will also enjoy many features that will speed up and ease your future top ups. Follow us on Twitter, Facebook, LinkedIn, YouTube or StumbleUpon and receive promotional offers to your favorite social network!

23. In which countries and with which mobile operators can I top up mobile phones?

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We currently are present in 82 countries and can top up mobile phones in 189 mobile operators. Please, check mobile operators coverage map or the Mobile operators list.

24. I have a 10.00 €uros Ukash Voucher and I just used for a 9.00 €uros topup. What can I do with the remaining €uros?

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At your first top up, we automatically create you an account. You can credit your account with any payment methods accepted by us. Payments from your Cysend.com account are faster and more simple.

25. How do I top up the mobile phone of my family abroad?

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Go to the online top up interface and follow the top up instructions, it is very easy and fast.

26. I lost my password, what to do?

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Click on “forgot password?” on the login page, we will send you your new password by email or SMS.

27. How can I see the history of my top ups?

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Sing in to your cysend.com account and go to Top up history. Cysend.com keeps only the history of the top ups you send, but not amount received on the mobile phone you top up. For example, if during the promotion you send 20 CUC and the beneficiary receives 40 CUC, you still will see only the amount that you send: 20 CUC.

28. Is there a fee for the top up?

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Yes and no, the fee varies depending on the payment provider you are using.

29. Can I top up an iPhone?

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Yes, you can send credits to iPhone or Android, or to any other smartphone.

30. How will I know if the mobile phone I topped up was really credited?

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After you finished topping up you and the party you are topping up will receive an SMS and email confirming the transaction. The party you are topping up can now check the credit of his phone and see it was effectively credited.

31. Are there any discounts or promotions?

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Yes, we regularly have deals and time limited promotions. A registered user will always be the first to know about them. Register now, if you haven’t done so yet. Visit our top up offers and deals page, as it is often updated.

32. How long does it take for the mobile phone to be credited via Cysend.com?

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The top up is immediate; we send on the sport your order to the mobile operator which will credit the recipient’s mobile phone.

33. Is your top up service compatible with all mobile phones or models?

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Yes, our service should work on all brands and models of mobile phones.

34. Can I top up a mobile phone if it is powered off?

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Sure, you can. The top up will be delivered when the phone is turned back on. This is also valid in case if the mobile phone is out of reach.

35. Do I have to be registered in order to make a mobile top up?

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No, anyone can top up as long as the party you want to top has a prepaid mobile number and that it is part of our partner mobile operators. Registering has many advantages such as to be the first to know about the time limited offers, you will have a phone book to save all the contacts you top up, top up history, top up statistics and a lot more. I will register now, to top up faster!

36. For how long is my account valid?

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Your account is valid 180 (one hundred and eighty) days since the last top up whether received or sent. After this delay your order history, stats and phone book will be lost forever.

37. Can I top up my Skype account?

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Our top up service is not compatible with Skype, it is destined to mobile operators.

38. Is it possible to top up a Cubacel prepaid mobile when the SIM card is outside of Cuba (roaming)?

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Yes.

39. Will my Cubacel prepaid card recieve the top up when my phone is off or out of network?

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Yes.

40. Can my Cubacel prepaid SIM card benefit form promotions when it is out of Cuba (roaming), phone is off or out of coverage?

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Yes.

41. Do the Cubacel promotions extend the life of my prepaid SIM card the way a normal top up does?

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Yes.

42. How do I validate my mobile number on cysend.com?

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When registering on cysend.com you must provide a true and valid mobile phone number and email. Both of them will be verified and validated.

43. I did not receive my SMS code to verify my mobile phone number, how can I verify it?

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Check your mobile number and make sure you have typed it following the international format (+country code-area code-number).

44. Why do I see a message telling me I am blacklisted when connecting to cysend.com?

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The security and fraud prevention measures that are effective on cysend.com automatically block suspicious or repetitive actions. These blocks will be lifted automatically after a certain period of time.

45. Is there a way to unblacklist me faster?

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Unfortunately no. All is done automatically by the system.

46. How to successfully top up on cysend.com?

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It is very simple, if you are not a registered user follow the steps below. If you are registered, log in your account first.
You need:
• the mobile number of the person you want to top up (it must be a prepaid number);
• an accepted payment method from our list;
• your mobile phone number (will be validate by SMS);
• your email address.
• optionally the email address of the beneficiary.
On step 1 you enter the mobile number you want to top up. This number will be validated. Make sure you are entering the number in the international format (+country code-area code-number).
On step 2 select the amount of money you want to send. If promotions are active for this country they will be displayed on this page.
On step 3 enter your mobile phone number following the international format (+country code-area code-number) then validate it. If the information displayed about your number (operator, country) is correct click Next to receive the 8-digit verification SMS code. Enter it in the appropriate field to confirm the verification. Then follow the steps to check out, pay and receive your mobile top up.
You will then receive by SMS a code to validate your mobile phone number
On step 4: Select a payment method
On step 5: Result of your top up

47. I want to send top up to Cuba, can you tell me how to write the Cubacel number in international format?

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Cubacel has a 10 digits closed numbering plan, which means that a Cuban number including area code is always 10 digits.
A Cubacel number would look like that: +53 52 XX XX XX or +53 53 XX XX XX
53 is the country code for Cuba, followed by 52 or 53 are the area codes for Cubacel followed by 6 digits for the phone number you want to top up in Cuba.

48. Why do I need to give my mobile phone number?

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When registering on cysend.com you must provide a true and valid mobile phone number and email. Both of them will be verified and validated.

49. Can I use credit sent from cysend.com to send SMS messages?

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Yes. You can pay any services provided by your telecoms operator.

50. Can I pay with my credit card on cysend.com for mobile top up?

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Yes, you can use your credit card to top up mobile phones. For security reasons your card must have 3D Secure enabled for your credit card. If your credit card is not 3D secure enabled, you should contact your credit card issuing bank. Credit cards that are not 3D secure enabled will have to be verified before purchasing mobile top up. See more information here.

51. Which Credit cards does cysend.com support to purchase mobile top up cards?

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Visa (verified by Visa) and MasterCard (MasterCard Securecode).

52. What is 3D secure?

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It is an anti-fraud system that your credit card issuing bank activates upon your request to secure all your online transactions. You will have to choose a password, and this password will be necessary for each online transaction. If your credit card is not 3D secure enabled, you should contact your credit card issuing bank.

53. Why do I need to have a 3D Secure card to pay on cysend.com?

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For your safety and ours, the 3D secure add an extra anti-fraud layer.

54. My credit card is not 3D secure enabled, how does the verification process work? How can I use it to purchase mobile top up cards?

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The verification process is simple and free. A very small fee will be charged to your credit card. A random 8 digit code will be generated that will be visible on your credit card statement. You will need to enter that code in your cysend.com profile to confirm ownership of the credit card. Once you have confirmed your credit card, the amount initially charged will be refunded and added to your cysend.com credits.

55. How to activate 3D Secure?

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You should contact your credit card issuing bank and ask them to enable it. Alternatively you can activate 3D Secure by signing up to Verified by Visa or registering your credit card for MasterCard SecureCode.

56. How often I can use my credit card to purchase mobile top?

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For security reasons, you can purchase three top ups per day.

57. Can I add credit to my cysend.com account using my credit card for a later top up?

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Yes you can. For security reasons the amount is limited and only once a month.

58. I want to use another credit card to top up mobile phones from cysend.com, can I delete my current credit card from my cysend.com account?

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Yes, you can. Go to My credit cards menu in your cysend.com profile, then click on Delete near the credit card that you do not want to use anymore.

59. Why sometimes I need to provide identification documents to cysend.com?

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Cysend.com is a mobile top up service. For security reason we are sometimes required to ask from our customers certain identification documents that will confirm the true and non-fraudulent nature of the mobile top ups.

60. What is the difference between credit card CVV and 3D Secure code?

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CVV (or CVC) code is three digit code printed on the back of your card.
3D Secure code is a code that you chose or that is provided by your credit card issuing bank adding a supplementary level of security for your online transactions.

61. I topped up a mobile phone during top up promotion, but the bonus was not received.

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All top up promotions and bonuses are managed only by the local mobile operator. Cysend.com only advertises information received from local mobile operator.

62. I topped up a wrong mobile phone number, can the top up be cancelled?

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No. Sending a top up is a one way operation, once it is executed the mobile operator will not reverse it. Check and check again the mobile number before sending the recharge, providing a correct mobile number is the user’s responsibility.